Store Policy

Returns Information

We are extending our exchange and returns policy to 90 days until further notice. This will be available on products bought in-store and online on or after 24th February 2020. While receipts will not show the new extended date, our colleagues will ensure that all items bought within this timeframe can be returned or exchanged.

The easiest way to return items is to take them to a store where a colleague will be able to process a refund for you.

How to Return by Post

  • To return an item by post you'll need to print off a returns note.

  • Please try to use the original packaging when sending your items back and make sure it's securely packaged; c cannot be held responsible for any damage during posting.

  • If you choose to return by post you'll need to cover the cost of postage. However, if the item you're returning is faulty we'll refund the postage once we've received the item and checked the fault.

  • We recommend using a trackable service and getting proof of postage.

  • Please keep your proof of postage until we've confirmed your refund has been processed.

  • We'll aim to refund you as soon as possible, but will refund your account within 30 days.

How to Return by Courier

  • For larger products (such as adult bikes, tool chests and roof boxes) we offer a courier collection service.

  • A £10 charge applies for this service.

  • To request this service, please chat with Customer Services here.

  • Please note the following:

  • Collections require a minimum of two working days' notice.

  • Someone will need to be available to sign at the time of collection.

  • Collections can only be made Monday - Friday (excluding Bank Holidays).

  • Collection will take place between 9am and 6pm (we're afraid exact times can't be given).

  • Please re-pack the item(s) securely for courier transport. (All bikes must be un-built and boxed for return.)

  • We'll aim to refund you as soon as possible, but will refund your account within 7 days.


We can only exchange software if they're faulty or are returned unused with their original seals and wrapping intact. Personalised products and made-to-order products can only be returned if they're faulty.

When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.

Please note, personalised products and made-to-order products cannot be returned unless faulty.

Consumer protection legislation says that items must be as described, fit for purpose and of satisfactory quality. If you buy a product online and it's found to be faulty within 30 days, you're entitled to ask for a full refund of the faulty product. If a fault occurs after the initial 30 days, we're entitled to repair and/or replace that item. If it can't be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

This does not affect your statutory rights.


Cyclister Group


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Customer Service




Cyclister Limited is a company registered in England and Wales with Company Number 11527831.

The Colour Shed Darley Abbey Mills, Darley Abbey, Derby, England, DE22 1DZ

Tel: +44 117 318 0511